Welcome to Some Kind of Beautiful! Below, you'll find a list of frequently asked questions (FAQs) about our brand's process, delivery, and other popular inquiries. We understand that transparency is key, and we want to provide you with all the information you need to have a seamless and enjoyable experience with us. Please take a look at the FAQs below, and if you have any additional questions, feel free to reach out to our friendly customer support team. We're here to assist you every step of the way!
Once an order has been placed and paid for, it cannot be amended. This is due to our efficient processing system that aims to get your items to you as quickly as possible. If you've made an error in your order, please contact us immediately and we will do our best to assist you.
Orders placed Monday to Friday before 3pm AEST will be shipped within 3 business days, pending payment verification. The delivery time after dispatch will depend on your location within Australia. Please keep in mind that business days do not include weekends or public holidays.
Orders are subject to a $10 delivery fee to most destinations, excluding heavy items which will incur a $15 delivery charge, calculated at Checkout.
At this time, Some Kind of Beautiful only sells and delivers within Australia. We are constantly expanding and hope to serve international customers in the future.
All our items are sent using Australia Post. Rest assured that your order will be handled professionally and delivered as quickly as possible.
We take great care in packaging our products to ensure they arrive in perfect condition. However, if your item arrives damaged, please contact us as soon as possible with photos of the damage so we can assist you. Please note that claims for damaged items must be made within 24 hours of receiving your delivery.
Once your order has been shipped, you will receive an email with tracking information from Australia Post. This will allow you to track the progress of your delivery.
If you have any other questions, please do not hesitate to contact us. We're here to help make your shopping experience with Some Kind of Beautiful as enjoyable as possible!